Bike Rental FAQ

A deposit is required for all motorbikes and scooters. For 125–300 cc bikes, you can choose between a cash deposit of 10,000–30,000 THB or a passport deposit. For bikes above 300 cc, a passport deposit is required. Your original passport must be shown at the start of the rental. We do not accept only a copy or photo of the passport for verification.

Yes, you can.

For 125–300 cc bikes, you may either:
Switch from passport deposit to cash deposit (10,000–30,000 THB) anytime for a 100 THB administration fee, or
– Leave the bike parked at our office with all accessories in undamaged condition, and we will temporarily return your passport.

 

For bikes over 300 cc, your passport can only be returned if the bike is parked at our office with all accessories and in undamaged condition.

9:00 AM – 12:00 PM and 2:00 PM – 5:00 PM
Service is available by appointment only. Service is not guaranteed for walk-in customers without an appointment.
We are usually closed 1 day per week as a regular day off, and may also close if no appointments are scheduled.

The service is not guaranteed for walk-in customers without an appointment.

Please send a message on WhatsApp: +66635894743

We will be waiting for you +/- 10 minutes like our appointment. Then following the other appointments. Arriving on time is your responsibility. We do not take responsibility for any loss, missed ferry or plane in cases where you will not arrive on time.

No, when there is no appointments we take a day off. Not any fixed day of the week.

Please keep us updated, message at least 1 hour before the meeting we will try our best. In case you have to be flexible with other appointments we got before. As well we keep our opening time.

If no messages, no updates, no arrive we just no longer wait for you.

There is no fixed minimum rental period.
However, rentals cannot end on our day off or on public holidays.
We reserve the right to set a minimum rental duration at any time based on availability and season.
We recommend contacting us before your rental to confirm details.

The minimum booking duration is 1 month, if you want to rent a bike for short term please message us on WhatsApp 1-2 says before arrival to check availability 

To book a bike, you must pay at least 1 month in advance or the full rental fee.
We recommend paying the full amount to guarantee the reservation.
If you choose to update the contract later, availability is not guaranteed and the bike may be booked by someone else.

Rental price depends on how many days you pay in advance:

  • 1–6 days → daily rate

  • 7–29 days → lower daily rate

  • 30 or more days → best daily rate

If you rent for 30 days and add extra days at the same time, those days use the same lower daily rate.
If you rent for 30 days and later add just 1 day, that day will be charged at the regular daily rate.

 

If your rental continues into a new season, the new season price applies from the 1st of that month.

Yes, we offer delivery, but it is not free, not guaranteed, and non-refundable, except if we cancel due to unforeseen circumstances. Delivery depends on weather conditions and our availability.

We do not deliver any bike unless both the rental fee and delivery fee are fully paid in advance.
Payment can be made via Thai QR code – it’s simple, free, and locals around you can help. We’ll send the code.

If you prefer to see the bikes and choose in person, you are welcome to visit our office.

If you prefer delivery, please send your location first – extra charges may apply depending on the distance.

 

The delivery fee does not include pick-up. Pick-up from a different location is not guaranteed, but we can discuss it.

Do you offer pick-up service?
Yes – in some cases, you can even get here for free, depending on how much you spend with us.

For every 3,000 THB you spend on rental, we offer 100 THB travel support to help cover your trip to us – arranged or approved by us.
This support is available once at the start of your rental and cannot exceed the actual travel cost.

We can help arrange a motorbike taxi or car through our trusted partners.
The transport fee must be paid by you to the driver at pick-up, unless covered by the travel support on prepaid bookings.

Pick-up is by appointment only and depends on availability and weather.
Immediate pick-up is not always possible, so please book in advance.

Drop-off is not guaranteed, but we’re happy to discuss options if you contact us at least 24 hours in advance.

 

A motorbike taxi from Thongsala Pier to our location typically costs 100 THB per person (last known rate).

We take all motorcycles for inspection and maintenance after the rental, so you get a freshly serviced motorcycle. If you experience any problems, please let me know immediately, of course maintenance is free. In all cases, we indicate on the contract when the next inspection is necessary, please contact us if you can achieve this.

Report to us immediately. Then you will get a chance to repair at Autain service only. Without extra charge.
If fixed before returning only at Autain service no extra charge.

Normally when they check the damage they ask to prepay the full price of repair so You should have proof of it.
We will charge you: Extra charge 500 THB by our service.

Pick up the bike from our place and return to here after it is fixed.

Extra charge by us renting fee on daily rate from the date your contract expires, as long as the estimated waiting for parts and repair.

We will keep your deposit or ask for a high amount of cash deposit until we know the exact cost of repair, can take hours or days if weekend or holiday.
You will get a 1000 THB penalty.

Extra charge 500 THB by our service.

Pick up the bike from our place and return to here after it is fixed.

Extra charge by us renting fee on daily rate, as long as the estimated waiting for parts and repair.

Only gasoline 95 is allowed.

Using any other type of fuel is a violation of the contract and will result in consequences as stated in the rental agreement

Front 2.1 bar, rear 2.5 bar recommended at Koh Phangan including all Our bikes.

The bike can only be driven and used by a maximum of 2 adult persons whose’(s) names are in the contract.

No – it is not allowed to lend, sublet, or change the name on the contract.

Violations will result in consequences as stated in the rental agreement.

No – you are only allowed to use the motorbike on Koh Phangan Island.
Taking the bike off the island is strictly forbidden and will result in consequences as stated in the rental agreement.

What happens if the key or remote is lost, gets wet, or damaged?
If the key or remote is lost, gets wet, broken, or locked under the seat, the rider is fully responsible.

If a spare key is available, a delivery fee will be charged based on your location.
If no spare is available, a locksmith will be required, and you must pay all related costs.

Costs can range from 300 to over 10,000 THB, depending on:
– the type of key (manual, chip, remote)
– how badly it is damaged
– and whether ignition or seat lock needs to be replaced.
If the bike must be transported to a locksmith, you must cover transport costs as well.

 

⚠️ Not all bikes have a spare key available. Please handle your key with care.

When you have a flat tire you must repair or change at your own expense. You should manage that.

The easiest way is just ask local people around You where’s the nearest service.

If your battery goes low, it’s usually because the lights were left on or the key was left in the ignition without the engine running. This is considered misuse, and the rider is responsible.

You can try to handle the situation yourself, but if you leave the bike somewhere, please mark it clearly or stay with it until it charges.

If you believe the battery is broken and not your fault, we will replace it as soon as possible. The battery will then be tested at Autain Service.
If it is not faulty, you must pay the full cost of the new battery (around 1,000 THB, depending on the bike).
Self-replacement without our approval is not allowed and will not be refunded.

If you’re stuck, contact us with your location, and we’ll try to send someone with an emergency charger.
The service cost depends on your location and must be paid by you.

⚠️ Be careful: Some local services may scam you by bringing back a different battery that looks the same and claiming yours was broken.
Normally, when they test it, they can immediately tell if the battery can be recharged or not.

When we replace a battery, we will ask you to sign a confirmation, and the battery will be tested.

✅ If the battery is truly broken, replacement is free.
❌ If it’s not broken and you reported it as faulty, you must pay for it.

The rental fee will not be refunded if you returned the motorcycle earlier than the period it was paid for.

No, we do not provide phone holders for free, and we are not responsible for your phone if it falls out during use.

However, you can buy one from us:
Used holder: 200 THB
New holder: 300–400 THB
We will install it for you, and the holder is yours to keep.

If you want to keep it, please remove it before returning the motorbike.

We provide two adult helmets for each automatic scooter scooters free of charge. It is not possible to choose helmets for free of charge, the helmet that goes with the motorcycle is located under the scooter seat. 
Newer scooters come with newer helmets for free. if there is a need for high-quality helmets, it is possible to choose based on the stock for an extra fee. The cost of this is 300 THB /helmet for a maximum of 1 month of use, there’s no daily renting fee. Well, the renter must take 100% responsibility for these helmets, we will charge the new price if the plastic eye protection is scratched or the buckle is damaged. in this case, of course, the renter can keep the helmet.
Newer scooters come with newer helmets for free. if there is a need for high-quality helmets, it is possible to choose based on the stock for an extra fee. the cost of this is 300 THB / helmet for a maximum of 1 month of use, there’s no daily renting fee. Well, the renter must take 100% responsibility for these helmets, we will charge the new price if the plastic eye protection is scratched or the buckle is damaged. in this case, of course, the renter can keep the helmet.

Yes, we have a few children’s helmets with fixed or adjustable sizes, can choose from the stock. We provide 1 child’s crash helmet free of charge if have on stock, but we would like to inform parents that they are 100% responsible for the child’s helmet. Every parent wants a helmet of perfect quality for their child that we are totally understand. 

If parents choose new helmets, they can only return them in new condition at no extra cost. If the new helmet is damaged, the full price will be charged. Of course, in this case, they can keep it. We also have used children’s helmets, you can also choose them.

Scooters come with two helmets, which are located under the seat. For motorcycles, a maximum of two helmets can be selected. We also provide 1 key or remote control, possibly a remote control and key depending on the motorcycle.

Book A Bike Rental

Please use the Contact Form to send us your booking details. Please fill in all details including the start date and the total number of days you would like to rent. Please also select which Scooter or Bike Type.

One of our helpful staff will be straight back in contact with you through your email address.

You can also contact us through our Whatsapp Account Below.

WhatsApp Number: +66635894743

Rental Terms & Conditions

Before renting a motorbike from us, we need to know that we can trust you since we came into this business to deliver honest work and fair prices. We take care of our bikes and scooters very well. So, before renting the bike, we will require the following:

We will need your original passport for a deposit since a lot of times, people leave bikes around the Island.

Any damage, scratch or other issues with the vehicle must be informed to the company immediately. If this is not done, a fine will be charged.

Send Us A Message Today

Your e-mail *
Your name *
Phone Number *
WhatsApp phone number, please add + and country code!
Bike Type *
Choose Your Bike Type
Yes I Understand
Rental Start/Rental Finish *
Choose Rental Start & End Date. The minimum booking duration is 1 month.