Report to us immediately. Then you will get a chance to repair at Autain service only. Without extra charge.
If fixed before returning only at Autain service no extra charge.

Normally when they check the damage they ask to prepay the full price of repair so You should have proof of it.
We will charge you: Extra charge 500 THB by our service.

Pick up the bike from our place and return to here after it is fixed.

Extra charge by us renting fee on daily rate from the date your contract expires, as long as the estimated waiting for parts and repair.

We will keep your deposit or ask for a high amount of cash deposit until we know the exact cost of repair, can take hours or days if weekend or holiday.
You will get a 1000 THB penalty.

Extra charge 500 THB by our service.

Pick up the bike from our place and return to here after it is fixed.

Extra charge by us renting fee on daily rate, as long as the estimated waiting for parts and repair.

Type of gasoline is 95 if the Hirer puts in other gasoline as mentioned before Hirer must pay 5.000 THB

Front 2.1 bar, rear 2.5 bar recommended at Koh Phangan including all Our bikes.

The bike can only be driven and used by a maximum of 2 adult persons whose’(s) names are in the contract.

Not allowed to borrow, sublet or change the name on the contract!

Penalty: 5000 THB

You cannot take the motorbike off of Koh Phangan Island.

You can use it on Koh Phangan Only.

If the Hirer lost the Honda key 500 THB, another key 900 THB, lost the remote controller / chipped key 3000 – 5000 THB *.

Hirers can get a new key at the same address where from renting the vehicle DURING OPENING HOURS.

Delivery is optional for an extra cost.

When you have a flat tire you must repair or change at your own expense. You should manage that.

The easiest way is just ask local people around You where’s the nearest service.

If You made a low battery, that’s happen because the light was on or key in ignition without running engine.

You can manage that alone but please make sure sign the battery before You will leave somewhere, or sit down next to it at the service until charging.

That’s a common scam they will give You back another same battery and say it’s broken. Normally when they put for charge they can tell You it’s can charge or not. If You need help You can contact Us with Your location, we can try to send a help with emergency charger.

The price will depending on Your location, that You have to pay. If You will replace it yourself that’s Your own expense we do not refund. In case You report a broken battery we will organize the replacement for free. But if the battery is not broken but you do report it, we will charge you approximately 1000 THB / the cost of the new battery – depending on the bike.

When they replace we will ask You to sign it, after they will bring to the service and try to charge it.

The rental fee will not be refunded if you returned the motorcycle earlier than the period it was paid for.

We do not provide phone holders for motorcycles. Because we are not responsible for the customer’s phone in the event that the phone falls out of the holder.

Yes, we have a few children’s helmets with fixed or adjustable sizes, can choose from the stock. We provide 1 child’s crash helmet free of charge if have on stock, but we would like to inform parents that they are 100% responsible for the child’s helmet. Every parent wants a helmet of perfect quality for their child that we are totally understand. 

If parents choose new helmets, they can only return them in new condition at no extra cost. If the new helmet is damaged, the full price will be charged. Of course, in this case, they can keep it. We also have used children’s helmets, you can also choose them.

Scooters come with two helmets, which are located under the seat. For motorcycles, a maximum of two helmets can be selected. We also provide 1 key or remote control, possibly a remote control and key depending on the motorcycle.