Please read these terms carefully before renting a motorbike or scooter from Lala Agency Ko Phangan.
Effective from July 10, 2026
A reservation request is not a confirmed booking. Your booking is only confirmed once full payment is received.
Once we confirm your request is possible and all details are correct, you have 24 hours to complete payment or send valid proof of payment. If payment is not received within this window, your request will be closed and the vehicle may be offered to other customers.
To confirm your payment, please send us a screenshot or bank slip as an attachment. A message saying you have paid is not enough — we need to see the proof.
If your request has already expired and we receive your payment, we will return it to you. A handling fee will be deducted to cover our costs. For cash, this is 250 THB. For transfers, the exact fee charged by the bank is deducted in full. For card payments, the refund is issued back to the original card. If the refund cannot be completed for any reason, we will request alternative details from you.
All payments are non-refundable. Once payment is received, our system automatically blocks the vehicle for your dates and rejects all other enquiries for the same period — including in cases of late arrival or no-show.
The vehicle remains locked and reserved for you for the full paid period. If you do not arrive, it sits unused in our yard — we do not track whether or when you may still show up, and we do not re-offer the vehicle to anyone else during your paid dates.
This applies to all situations on the customer's side: late arrival, early departure, cancellation, change of plans, illness, or flight delays. No partial or prorated refund is given for unused days. Rebooking, date changes, or transfers are not available once a booking is confirmed.
At the point of handover, if you believe the vehicle does not match the agreed model or is not in safe mechanical condition, you must raise this immediately with our staff before accepting the vehicle.
The vehicle is considered a match if it is the same model, engine size, and main color as booked. Minor visual differences between units of the same model — such as different stickers, decals, or small cosmetic marks — are covered under Section 3 and do not qualify as a mismatch.
If the vehicle is the correct model and engine size, and all functions operate normally — engine starts, brakes respond, lights and indicators work — no replacement will be offered. The vehicle is considered as delivered in accordance with the booking.
If a genuine mechanical fault is confirmed at handover, we will first check whether a replacement vehicle is available. If an identical model is available, it will be offered as a direct swap. If only a higher category vehicle is available, it will be offered as a replacement. If your licence does not cover the higher category vehicle, you may decline it and a full refund will be issued. If a lower category vehicle is the only option and you do not accept it, a full refund will also be issued. If no replacement is available at all, a full refund applies.
If our staff assess the vehicle as being in normal, safe working condition, we will document this on the spot with a walk-around video. This video serves as evidence of the vehicle's actual condition at the time of the dispute. Refusal to accept the vehicle under these circumstances is treated as a no-show under this Section and the rental fee remains non-refundable.
By booking with us, you agree that our staff may record this documentation, including footage in which you may appear, for the sole purpose of resolving any disagreement about the vehicle's condition at handover.
Some vehicle models are available in multiple physical units. Website listings show a representative photo of the model, not necessarily the exact physical vehicle you will receive.
The base model, engine size, and color shown on the website will match the vehicle you receive. The specific unit may show normal signs of use — such as minor paint chipping, small scratches, or different stickers and decals — compared to the website photo. These are considered normal wear and do not constitute a defect or misrepresentation.
The vehicle may only be collected by the named person(s) on the booking, with a valid original passport. Photocopies or digital copies are not accepted.
At handover, we photograph and/or video the vehicle's condition from multiple angles together with the renter's passport. This is our primary record of the vehicle's condition at the start of the rental.
We strongly encourage the renter to independently photograph or video the vehicle at the moment of pickup, at our location, before leaving. This protects the renter's own interests in case of any later dispute about the vehicle's condition at the start of the rental. Photos or videos must be taken at the point of handover — images from another time or location are not accepted as evidence of the vehicle's condition at pickup. The renter is responsible for retaining their own documentation for the duration of the rental period.
If, after the vehicle has already been handed over to you, a genuine mechanical failure occurs that is not caused by the renter, and the vehicle has been assessed at our approved service partner but cannot be repaired within a reasonable time due to parts availability, we will first offer a replacement vehicle. If the replacement is of equal category and the customer declines it, no refund is due. If the replacement is of a higher category and the renter's licence does not cover it, the renter may decline it and a refund will be issued for the unused days. If no replacement is available, or if the only available replacement is of a lower category and the customer does not accept it, we may at our discretion refund the exact amount paid for each unused day, calculated at the rate shown in the customer's confirmed rental request.
If at any point during the rental you feel something may be wrong with the vehicle and want it inspected, you may request an independent check at Autain Service. If the inspection finds no fault, you are responsible for the inspection fee (around 300–500 THB). If a fault is confirmed, Lala Agency covers 100% of the repair cost. If the vehicle is confirmed not repairable, a replacement vehicle will be offered or a refund issued as described above. In this case, the vehicle remains at Autain Service. This option does not apply if the vehicle has been involved in an accident.
If at any point during the rental the renter notices anything that suggests the vehicle should not be ridden further — such as weakening brakes, a warning light, unusual noise, or any other sign affecting safe operation — the renter must stop immediately, park the vehicle safely, and send us the exact location of the vehicle. The renter does not need to wait with the vehicle. Continued use after noticing such a sign is at the renter's own risk.
A security deposit is required at pickup, separate from and in addition to the rental fee. At booking, you choose between two deposit options: cash or passport. The exact cash deposit amount for each vehicle is shown on the vehicle listing and in your rental request. For higher category vehicles, only a passport deposit is accepted — a cash deposit would not reflect the value of the vehicle. Both the cash deposit and any passport left with us are kept secure and accessible only to the two directors of the company — this is why an appointment is required for both pickup and return. No other form of deposit is accepted — bank transfer, card payment, foreign currency, or copies of any document are not accepted as deposit.
For standard vehicles, this option is chosen voluntarily after being offered the cash alternative. For higher category vehicles, a passport deposit is a mandatory condition of renting that vehicle category — this is disclosed before booking, so you can choose a different vehicle if you prefer not to leave your passport. In both cases, the renter accepts all risks of this choice and agrees that Lala Agency is not responsible for any consequences, unless caused by our own fault.
The deposit is returned in full at the end of the rental period, provided the vehicle is returned on time, undamaged, and in the same condition as at handover, with all accessories present. Any damage, loss, traffic fines, or missing items discovered at return will be deducted from the deposit, with photographic evidence provided to the customer.
The rental period, daily rate, and total price are as specified in your confirmed rental request.
The vehicle must be returned to our location by appointment, within opening hours, no later than the contract end time. The return time follows the same format as pickup — it is agreed in advance and falls within our opening hours.
Pick-up from and drop-off to locations other than our premises is not available unless explicitly agreed and signed by both parties in the rental contract, under special circumstances only. Convenience on the customer's side does not qualify as a special circumstance. If agreed, a separate fee applies for each direction — pick-up from a location and drop-off to a location are each charged individually. This fee is paid in cash at the time of signing the rental contract.
Your rental contract covers a fixed period, ending at the agreed contract end time. Before this time, you have two options: return the vehicle, or submit an extension request via the Extend Rental form. If neither happens, continued use is not covered at your original rate — that rate was only agreed for the period stated in your contract. For this reason, every started day beyond the contract end time is charged at twice the standard daily rate.
If you do not return the vehicle on time and have not arranged an extension, you are also responsible for any damage or mechanical problem that happens or is found after your contract end time. We cannot check the vehicle if it is not returned when it should be.
Extension requests must be submitted via the Extend Rental form before 11:30 the day before your contract expires. After this time, the form is no longer available for your booking.
If you miss this deadline, contact us to arrange an appointment to return the vehicle no later than the contract end time. At the moment of return, a new rental request can be submitted on the spot. If the form shows the vehicle is still available, the additional days are added to your existing contract under the same terms. If the vehicle is no longer available — because a booking or payment was received between your deadline and your return appointment — the contract ends at the agreed return time.
If a publicly confirmed event within Thailand — such as a complete ferry stoppage, road closure, or official safety order to stay in place — prevents the renter from returning the vehicle on time, the overdue charge described above does not apply for those days. The standard daily rate continues, as the vehicle remains with the renter and cannot be made available to others. This applies only where the situation is publicly confirmed, for example by official announcement, local news, or widely reported sources. General bad weather without an official closure does not qualify.
The following payment methods are available:
By completing payment, you confirm that you are the authorised holder of the card or account used, or have explicit authorisation from the holder to use it for this transaction.
📄 Read the full Rental Agreement (PDF) — available to read before booking. By completing payment you confirm you have read and understood it.
At vehicle handover, you will be asked to sign this agreement. It must be signed before the vehicle is handed over. It includes:
By paying for this booking, you acknowledge that you will be required to sign this agreement at pickup as a condition of receiving the vehicle. If you are unwilling to sign, the vehicle will not be handed over and the rental fee remains non-refundable under Section 2.
A valid Thai motorcycle licence or International Driving Permit (IDP) with motorcycle category is required by law. Licences issued by other countries may also be valid in Thailand — it is the renter's own responsibility to verify whether their licence is accepted under Thai law before renting. Lala Agency does not verify foreign licence validity and accepts no responsibility for any legal consequences arising from riding without a valid licence. You must be able to ride safely before renting. Lala Agency does not provide riding instruction.
The rented vehicle may only be used on Ko Phangan island. Taking the bike off the island is strictly prohibited. The vehicle may only be ridden by persons named in the contract. Subletting, lending, or transferring the rental to another person is not permitted.
If someone who is not on the contract rides the vehicle for a short time, or the vehicle goes slightly off route by mistake, we will talk with the renter and decide on a fair charge based on what happened. If an amount is written in your Rental Agreement, that amount applies.
If the vehicle is taken off Ko Phangan island, or is not returned as agreed, we will report it to the police. The renter pays all costs that follow, including but not limited to getting the vehicle back, towing, police fees, legal costs, and any time spent by Lala Agency staff in connection with the incident.
Only Gasoline 95 is permitted. Always refuel at an official petrol station — do not use fuel from bottles or roadside sellers. Using any other fuel type is a violation of the rental agreement. The renter bears full responsibility for all resulting damage and costs, including but not limited to engine repair, towing, and parking fees during the repair period. If the contract has expired or the repair extends beyond the contract end date, the standard daily rate continues to apply for each started day until the vehicle is returned in working condition.
The renter is fully responsible for any damage to the vehicle during the rental period. All repairs must be carried out at Autain Service unless otherwise instructed by Lala Agency. Repairs performed at unauthorised locations will result in additional charges. Any repair must be approved in advance by Lala Agency — approval must be given by a company director or management representative, via WhatsApp, before any repair is carried out.
Any accident, damage, or technical issue must be reported to Lala Agency immediately, or within 24 hours at the latest. Failure to report within this time results in a 1,000 THB administration fee, regardless of when the vehicle is returned. In cases where the renter is unable to report due to medical emergency or hospitalisation, this fee will not be applied — however, the renter must still notify us as soon as they are able to do so.
If the vehicle must be transported to Autain Service for repair, a 500 THB transport fee applies (return journey included). If repair requires transport to Surat Thani, the transport fee is 2,000 THB. The daily rental rate continues to apply for each started day until repair is complete.
If the vehicle has been involved in an accident, the renter bears full responsibility for resulting damage, unless the renter had already reported a specific safety concern to us in advance, as set out in Section 5, and stopped riding as instructed. Accident damage is excluded from the independent inspection option described in Section 5.
The renter is fully responsible for the vehicle and its accessories at all times. Loss of keys or remote controls may result in costs ranging from 300 to over 10,000 THB depending on the bike model and situation.
In the event of theft of the vehicle, the renter is responsible for the cost of purchasing an equivalent replacement on the open market, including all associated costs such as transport and registration transfer. The replacement vehicle must match the stolen vehicle as closely as possible in terms of colour, year of manufacture, and visual condition including prior cosmetic damage. If an exact match cannot be found, the closest available equivalent will be agreed between both parties.
Helmet loss or damage is charged at the market value per unit, as stated in the rental contract.
All pickups and returns are by appointment only. If your plans change, please contact us as soon as you know. If you are running late, let us know — we will do our best to accommodate you, but if the time slot is no longer available, you will need to fit around our next available appointment.
We are not responsible for any costs or missed connections if the delay was caused by you — for example if you arrive late or change your appointment at the last minute.
If you are leaving Ko Phangan, we strongly recommend scheduling your return appointment at least 3 hours before your departure. Failing to allow enough time is the renter's own responsibility.
The minimum rental period is 3 days for manual motorcycles and 4 days for automatic scooters. This may change — please confirm before booking.
Extensions of one day or more can be requested via the Extend Rental form. The daily rate for extended days is calculated by the system based on the total number of days rented — longer rentals may qualify for a lower daily rate.
Lala Agency Ko Phangan is not responsible for accidents, injuries, fines, or losses incurred during the rental period. The renter assumes full legal and financial responsibility for the vehicle and its use.
In the rare case that we must cancel a confirmed booking — for example due to an unexpected mechanical issue, theft, or accident that renders the vehicle unavailable before your rental start date — we will notify you as soon as possible.
We will first attempt to offer a replacement vehicle. If the replacement is less expensive and payment has already been received, the difference will be refunded. If the replacement is of a higher category, no additional charge will be made — you may accept it at the original price, or if you prefer not to, the request will be cancelled and any payment already received will be refunded in full.
If no suitable replacement is available and payment has already been received, a full refund will be issued. If no payment has been received at the time of cancellation, the request is simply cancelled with no further obligation on either side.
If a publicly confirmed event within Thailand — such as a complete ferry stoppage, severe weather, road closure, or official safety order — directly prevents the renter from reaching our location on the scheduled start date, we will refund the exact amount paid for each day the renter was provably unable to reach us. External travel disruptions outside Thailand — such as cancelled international flights or delays in another country — do not qualify.
For weather or event-related delays during an active rental that prevent the vehicle from being returned on time, see Section 7.
These terms are accepted at the point of payment, as set out in Section 1. Submitting a rental request does not itself create any obligation — it is only a request for availability and pricing. Any Rental Agreement signed at pickup is an extension of these terms, not a separate acceptance. If you do not agree to these terms, do not proceed with payment. An unpaid request expires automatically and carries no obligation.
In the event of any dispute, we ask that both parties first attempt to resolve the matter directly between themselves. If no resolution can be reached, these terms and any related rental documents are governed by the laws of the Kingdom of Thailand, and any unresolved disputes shall be subject to the jurisdiction of the courts of Thailand.
Lala Agency reserves the right to update these terms at any time. The version in effect at the moment payment is received applies to your booking. If the terms change between your rental request and payment, we will notify you before asking you to proceed. You may accept the updated terms and complete payment, or withdraw your request at no cost.
By completing payment, you confirm that:
As set out in Section 2, once payment is received your vehicle is exclusively reserved for you and cannot be requested by anyone else for your dates — our system blocks it automatically for the full paid period.
If your pickup is delayed beyond the originally scheduled date, please notify us at least one day before your new intended arrival so we can schedule an appointment. As stated in our terms, service is by appointment only — we reserve the right to refuse handover without a prior appointment.
Before handing over the vehicle, we will carry out a pre-handover check. Depending on the outcome of the test ride, a full mechanical inspection by our technician may also be required. This takes time and cannot be skipped. The vehicle will only be handed over once we are satisfied it is in proper working condition after standing idle.
The vehicle is cleaned once, before your originally scheduled pickup date. If pickup is delayed, we do not re-clean the vehicle cosmetically for each new pickup attempt. Before handover we re-check mechanical safety and function only, as described above.